Meet Vivian, a Site Intelligence Director

What is it like to work as a Site Intelligence Director? 

Site Intelligence operates at the intersection of two key areas: clinical trial activities and technical tasks. The clinical trial activities include feasibility site list compliance checks, survey programming, triggering feasibility surveys, and feasibility project monitoring in collaboration with Clinical Feasibility Leads (CFL). On the technical side, tasks involve tool programming to improve work efficiency, system integration across Landscape and Veeva, SSH dashboard management, and database data mining to support data analysis and RFIs, all requiring advanced analytics skills.

Additionally, Site Intelligence supports various non-billable tasks. These include RFI support using FAD, PRC, and database data; monitoring US and China GCP & regulatory compliance; tracking quality non-compliance issues; China VAT status monitoring; managing Parexel PI data privacy consent collection; conducting PI Conflict of Interest surveys; and improving Landscape PI & center data integrity. The latter encompasses parent-child hierarchy management and correction of missing, incorrect, or duplicate data.

As a Site Intelligence Director, my daily responsibilities are multifaceted.

I oversee all activities to ensure timely, compliant, and high-quality feasibility support. This involves the continuous process improvement, system enhancements, and dashboard refinement, as well as fostering cross-functional collaboration and engaging in various initiatives.

Regular one-on-one meetings with direct reports help with diverse project management and optimal resource prioritization. The role also requires continuous learning about clinical trial processes across different functions. Staying informed about AI developments and how various industries utilize new technologies significantly aids in team management and the ongoing evolution of Site Intelligence.

What career growth opportunities exist, and how has Parexel supported you?

Parexel offers numerous opportunities for employees to acquire and enhance both required and additional skills. For job-related training, department provide face-to-face sessions led by experienced colleagues and encourage an open environment where questions are welcomed, ensuring junior colleagues receive ample support.

Beyond clinical trial knowledge, Parexel invests in developing a wide range of skills. The company offers training in soft skills such as presentation techniques, English language support for non-native speakers, leadership and management courses for those in managerial roles, and health-related programs and many more.

The training resources have been immensely beneficial to me personally. The open platform allows me to access clinical trial knowledge whenever needed, while the soft skills training has significantly enhanced my ability to manage the team effectively. This continuous learning environment has been instrumental in supporting my ongoing career development.

Foster collaborative skills and stay curious about technology, as we work closely with various departments and systems. Be prepared for a fast-paced environment, managing multiple projects simultaneously. Develop project management skills and embrace continuous learning, taking advantage of Parexel's training opportunities.

Joining the Site Intelligence team offers a unique chance to optimize clinical trials through data-driven approaches. It's a challenging but rewarding field that provides continuous growth and the opportunity to make a significant impact in clinical research.

How does Parexel/CRO industry differ from your previous work experiences?

Most attractive aspects of Parexel and CRO industry? Your unique experiences here?

The most attractive aspects of Parexel and the CRO industry are the profound impact on global healthcare and human lives. Working at Parexel puts us at the forefront of medical innovation, directly contributing to potentially life-saving therapies. The global nature of our work offers collaboration with diverse professionals worldwide, broadening perspectives and enriching experiences.

Parexel fosters a continuous learning environment in the ever-evolving field of clinical research. The complexity and variety of projects keep work engaging, requiring creative thinking and adaptability. Parexel's commitment to leveraging cutting-edge technology in clinical research is impressive, often applying innovative solutions to improve trial efficiency.

The collaborative spirit within Parexel is unique, fostering interdisciplinary teamwork that leads to innovative solutions. This combination of meaningful work, global impact, continuous learning, technological innovation, and collaboration makes Parexel and the CRO industry uniquely rewarding, offering the opportunity to significantly advance global health.

Hobbies outside of work? A surprising fact about you.

Outside of work, I maintain an active lifestyle to promote balanced health. I enjoy outdoor activities such as hiking and bicycling, as well as regular training sessions at the fitness studio. To unwind, I often listen to music and indulge in my passion for gardening, particularly growing vegetables and tending to various plants.

Travel is another of my interests. I relish the opportunity to explore different cultures and experience the beauty of nature in various parts of the world. These journeys not only broaden my horizons but also provide a refreshing break from daily routines.

I have a deep affection for animals. In the past, our household was home to menagerie of 12 pets, including a dog, a mother cat with her kittens, birds and fishes. Recently, I've been contemplating the idea of expanding my pet family to include chicken or goose, which would add an interesting dimension to my home life.