IT Site Services Specialist
Taipei, Taiwan Job ID R0000025431 Category ITAbout this Role
Key Accountabilities:
- Provide standard incident resolution via IT Service Desk processes
- Provide basic technical troubleshooting to ticket-based issues, IT projects and strategic initiatives
- Manage basic projects related to service desk processes or technology solutions
- Develop and maintain documentation for end user community and other IT Departments
- Additional projects or tasks as assigned by management
- Responsibility of remote sites to help support and maintain their IT support needs
- Drive and promote improvement to the customer experience within Data & Technology
Skills:
- Excellent interpersonal, verbal, and written communication skills
- Excellent problem-solving skills
- Client focused approach to work; excellent customer service skills with a “Customer Experience” mindset with their end user support
- A flexible attitude with respect to work assignments and new learning
- Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
- Willingness to work in a matrix environment and to value the importance of teamwork
- Willingness to travel to other locations to provide support as instructed by management
Knowledge and Experience:
- 1-2 years + experience in systems support and operations, including LAN administration, PC and user support
- Prior experience within a support focused role, ideally with customer experience as a focus
- Basic experience is required in Hardware (Intel based equipment) and software (PC based operating systems and applications)
- Basic knowledge of standard IP-based networking topologies, networking hardware and exposure to network standards and network protocols
Education:
- University/College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience
JOBS FOR YOU
There is no jobs to view
You currently have no saved jobs to view.
Make sure to accept the Functional cookies to enable this module to display saved job links. You will be able to review them here when you revisit this page..
More Than A Job
